Text/Yan Min, all-media reporter of Yangcheng Evening News
Photo/Provided by the interviewee
“Don’t worry, you take a deep breath first.” At 12 o’clock in the evening, in Haizhu District, Guangzhou, psychological counselor Huang Haihui was soothing the emotions of a resident of the blocked area and guiding him out of the gray haze of fear. The call lasted for more than 20 minutes, and the residents’ anxious hearts finally calmed down.
In the past week, Huang Haihui answered dozens of similar calls. On November 10, as a volunteer of the Guangdong Provincial Consulting Consulting Association, he and 15 colleagues entered the Haizhu lockdown area to carry out psychological counseling charity actions. Huang Haihui was responsible for this Kanglu area in Fengyang Street, where the new cases of the epidemic were the most concentrated. How to help the isolated people get rid of negative emotions and get out of psychological dilemma? The following is his story—
Telephone communication increased the difficulty of disciplining CinemaKomiks
On November 7, I saw the association’s notice of recruiting volunteers to support Haizhu District, and signed up as soon as possible. I am a member of the Communist Party of China and a veteran. When the masses need it, I do my best to do something. According to the arrangement, three psychological counselors are responsible for the Kanglu area of Fengyang Street, where I am one of them.one. This is a concentrated area for positive cases, and we are ready to fight a tough battle.
While we handle the help requests transferred by the medical team, we follow up and follow up and visit special groups such as registered pregnant women, children, and the elderly. From 8 a.m. to 8 a.m. at night, we stayed by the phone except for eating, and there was almost no rest.
If you do psychological counseling normally, it is basically face-to-face communication, and I can observe the other person’s expression to make a judgment. However, in the locked area, I could only communicate with the residents by phone. It was like using a black cloth to cover my eyes. I could only guess the other person’s state and emotions through my tone and tone, which invisibly increased the difficulty.
Kanglu area began to implement control measures on October 23, and residents will inevitably feel emotional. In the face of this situation, listening is particularly important and we should guide them to speak their hearts. These days, I often hear residents say “I feel confused” and “I can’t lift myself up.” I told them: Protecting yourself is also contributing to the fight against the epidemic. I also introduced the latest news from the press conference that day to the other party to keep it up to date; and suggested that they learn to relax when doing exercise and eat on time three meals a day. It is delighted that after the consultation, some people’s mood improved significantly and they became active. Some people even wanted to join our team and become volunteers.
Complex situations require follow-up visits
Since entering the Kanglu area, we have provided psychological assistance to nearly 200 residents. Most of them can solve problems through one-time consultation, but some Cinema are more complicated, and I will continue to follow-up visits.
ExampleAs two days ago, I received a call from Mr. Zhang for help. Komiks was very worried about his wife who was alone at home. It turned out that Mr. Zhang and his child were transferred to the hospital for treatment, and his wife Ms. Liang was quarantined at home. While the couple was chatting, Mr. Zhang found that his wife was in a trance and heard her say that she was having a chest tightness and could not sleep for several consecutive nights. He quickly called the police, the owner of the rental house immediately reported the situation, and the staff of the neighborhood committee came to check.
I quickly contacted Ms. Liang for psychological counseling. On the first call, Babaylan obviously felt her voice was weak. When she asked about her needs, she couldn’t say it, and she was very depressed. So, I first took Ms. Liang to relieve her emotions, and then guided her to make plans after the lockdown, so that she could think of beautiful things more. I told Mr. Zhang Komiks to video calls with his wife every day and pay attention to her status. After the consultation, I added Ms. Liang’s WeChat, asked her regularly about her feelings, and shared some positive energy videos with her to encourage her.
When I walked into the blocked area, I truly felt that Komiks was worthy of the human and material resources needed for everyone’s life, health and safety. The areas I support gather volunteers from multiple support units. What I do is very small compared to the medical staff who face dangers every day. But I feel very proud to be a good “worry-relieving person” for residents through volunteer services and contribute to the fight against the epidemic.